SHIPPING & RETURNS

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SHIPPING

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THE SHIPPING OPTIONS MAY VARY BASED ON THE DELIVERY ADDRESS, THE AVAILABILITY OF THE ITEM AND THE TIME OF THE PURCHASE.

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HOME DELIVERY: STANDARD OVERNIGHT $15.

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FREE GROUND SHIPPING (ORDERS OVER $300 USD)

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* The estimated delivery period is 3-5 business days.

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EXPRESS DELIVERY: $20 USD

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* The estimated delivery period is 1-3 business days.

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*  A confirmation email will be sent with shipping details once your order is placed, then shipped.

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RETURN POLICY FOR DIRECT TO CONSUMER (DTC) CUSTOMERS:

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We want you to love everything you purchase from us. If you are dissatisfied with your purchase, please return it to us within 15 days for a prompt and courteous exchange or refund. Returns made within 15 days of purchase will be refunded to the credit/debit card originally used for payment. Returned or exchanged merchandise must be in original condition.

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RETURNS BY MAIL

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To return your online purchases by mail, follow the instructions listed below. You’ll also find instructions on the bottom portion of the packing slip included with your order.

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• Fill Out the return form included with your order and be sure to include the form in the return package.

• Use the Prepaid UPS Return Label included with your order.

• Affix the Prepaid UPS domestic return label to the shipping box.

• Take your package to a UPS location. Locations include UPS Stores, UPS drop boxes, UPS customer centers and authorized retail outlets. You can find your closest UPS location at www.ups.com/dropoff.

• A returns fee of $6.95 will be deducted from the refund amount to your credit card if the prepaid label is used.

 

Only regular priced items may be refunded. ALL SALE ITEMS ARE FINAL SALE.

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Exchanges

 

We will exchange/replace items if they are defective or damaged WITHIN 5 DAYS. If you need to exchange it for the same item, send us an email at info@houseofraiment.com.

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FOR WHOLESALE SPECIALTY ORDERS:

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Please review your shipments upon receipt. All claims must be made within five (5) days of receipt of goods. No returns accepted without prior autorization.

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